Frequently asked questions

1. What or who is CYLEX?

S.C. CYLEX Tehnologia Informaţiei S.N.C. is registered in Romania and manages online business directories under the brand name of CYLEX.

Company registrations in our business directories are free of charge and the profile pages can usually be found in Search Engines in the first ten results.

CYLEX also created business directories in other countries. Our business directories offer the possibility for users to evaluate the companies, to give their opinion about their products and services. For example, the business directories from: South Africa, Spain, Canada, Australia, Hungary, France, Italy, or the USA.

These are online business directories in the form of community portals. Users can evaluate the products and services of the companies registered in the business directories. Registered companies have the possibility to upload free video clips, pictures, articles, news, products and partnership requests.

2. How can I add my company for free?

To add a company, you can use the Register Company link from the home page

3. How can I update my business information in the CYLEX Business Directory?

There are two ways to change your company information in our business directory. If you do not have a password yet, please choose one by clicking on the Edit presentation page link from your company presentation page page. If your password is not enabled, the changes you have made will be verified with care by our employees.

If you are in possession of your company CYLEX ID and password already, please use the Customer Access option from any page of or the Edit presentation page link from your company presentation page page. After signing in, you can update and customize your company data, directly online, without waiting for the CYLEX employees’ approval. You may also, at any time, send us by e-mail the changes you want to make at

4. Why is there a difference in search results between companies with a detailed profile page and companies without any information on their profile page?

In CYLEX all companies have the opportunity to present themselves in detail, in English and in another language and specify information about their products and services, timetables, and to add a logo. The more detailed the presentation (company description and list of services and products) is, the better search results will be in CYLEX business directory and other search engines, like Google.

5. Do you have a digital route planner that I can use for free?

Yes, we do. With the help of our digital map you may ask for the route display from one address to another one. You can also insert this route planner into your company's website.

6. How do I correct the geographical location of my company on the map?

On your profile page, using Edit presentation page or Customer Access, you can Correct the location on the map. Drag the red marker into the right place and save.

7. Why is the location arrow in the wrong place?

The direct link between the map and the address is created by an automated software. That's why it is possible that through the similarity of the names of some streets or by the absence of a road on a map, another road with similar name to be shown instead of the street you wanted. We apologize for the discomfort created.

8. How is my company registered in CYLEX if I have never added it in this business directory?

CYLEX constantly monitors the public listing of companies on the Internet, which are recorded in our search system according to certain criteria and afterwards displayed like search results. In terms of functions, our directory is not so different than other search engines, like Google, that collects data and displays them in their pages of links. In CYLEX there are also companies added by their representatives with Sign up company

10. Why aren’t my updates online?

When using the Edit presentation page link from the page with the description of your company, you have the possibility to ask for your company presentation page to be modified by filling the form. The updated data will be checked by one of our employees before publishing online. If your changes are not online, the approval process hasn’t been completed yet.

12. In case my company ceased trading how can I delete it from the CYLEX Business Directory?

If your company is no longer active or one of its subsidiaries no longer exists, please contact us by e-mail at and your company presentation page will be removed from our database. The deletion process can only be done by the CYLEX staff.

13. How can my company be found more easily on the Internet?

Fill in the company presentation and, besides the description, insert as many relevant keywords as you can, which correspond to your company's business field. The more keywords you insert into your company presentation page, the more search hits you’ll get in our database and in search engines like Google or Yahoo. Later on, if you want to add more keywords, click on the Customer Access link to enter your account, or fill in the form for the first data update by clicking the Edit presentation page link from your company presentation page page.

14. Why are the keywords necessary?

The keywords can represent products, services and brands that the Internet users are looking for. A larger keywords list means more appearances of the company in the search results. E.g. if your company is a hotel the keywords could be: hotel, room, accommodation, bathroom, restaurant, tourism, pool, single room, double room etc., depending on the services offered.

15. How can I get a password for my company?

In order to update your company information with the Customer Access link and to have your modification made directly online, you will need the company CYLEX ID and a password. In case you do not have a password or have forgotten it, you may ask for one by sending an email to

16. Can I add more branches/subsidiaries or stores of the same company to CYLEX?

If your company is represented in more places, you may insert separately in our database every branch, store, station or workshop, by proceeding in the same way as in the case of a normal Sign up company.

17. How can my company gain priority to be displayed always among the first search results?

Search results are always displayed in order of keyword relevancy. However, the first companies listed are always the companies with CYLEX Silver Status and special offers that match the search criteria.

18. What other free services does CYLEX offer me?

On your profile page, with the help of Edit presentation page link or Customer Access link you can publish offers, articles, news, create a products and services catalogue, upload video presentations, etc., all these services being optimized for Google search.

19. How can I get an account in the CYLEX Community?

You just have to do a Quick sign up as a CYLEX Community member and follow the instructions.

20. What are the advantages of being a CYLEX Community member?

As a member of the CYLEX Community, you have the right to write reviews and comments that will be published online, automatically, without the CYLEX employees’ involvement, which means reading and deciding whether your message will be published or not. In addition, you can make new friends, participate in review contests, send and receive emails, customize your profile with photos and other information considered useful.

21. How can I modify my profile in CYLEX Community?

You just have to Sign in and choose the Edit my profile option.

22. What does the “invited friends“ category mean?

Invited friends are considered to be all friends that you invited from your CYLEX account and who clicked “Accept Invitation” directly from the e-mail without registering by themselves. While logged in to your CYLEX Account, use “Search friends” from your e-mail contacts to invite as many friends as possible.

23. Why is CYLEX free of charge?

When we say that our services are free, we mean they are totally free. Creating your company presentation page, uploading images of your products, benefiting from the offers and everything else is free. The site is entirely funded by discreet adverts placed around the site. We don’t have anything to sell and we don’t want you to buy anything. Our services do not have any obligations or conditions.

24. We always look to evolve. Our goal is to continuously improve.

CYLEX has more than a decade experience on the market. The reason of its longevity is represented by the continuous preoccupation to fulfil the needs of the clients.

25. Hur fungerar rich resultat?

När du installerar Cylexs widget på din webbsida har vi också lagt till några markups på din sida tilsammans med widgeten, i enlighet med Googles bestämmelser, för att representera din värdering. Google kommer att indexera det nästa gång din webbsida genomsökas, och kommar at visa dina sidor som innehåller widgeten tilsammans med din stjärnvärdering i sökresultaten.